Warranty

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EXCHANGE/ WARRANTY

We provide a product warranty for ONE YEAR starting from the date of purchase.  We want to ensure that you know that we are committed to provide high quality cloth diapers and make every effort to prevent against workmanship defect.

We check each and every product before it goes out including defects on the stitching, seams, elastics as well as product components such as snaps, hook & loop closures and fabric but sometimes could possibly miss. We will be happy to repair your defected product once it is returned to us. We will take care of the reshipping fee to you.

What's does the Warranty Covers:

  • PUL (Waterproof layer) Defects
    The waterproof layer beings separating or commonly known as de-laminating
     

  • Broken Snaps
    Snaps that came lose, missing or apart
     

  • Loose stitches

What's NOT COVERED:

  • Leaking issues
    Like other cloth diaper brands, leaking due to de-lamination is covered by our warranty but other than that, leaking issues is not covered.  We will help you to troubleshoot the issue, please contact us at customerservice@bububibi.com .  We have been using these diapers for our own babies and we do not have issues with them.

  • Sizing Issues
    All babies are different in sizes, our one sizes diapers are made to fit the average babies.
     

  • Slight variance in insert/ diapers
    Our diapers are all hand made by individuals, therefore sometimes, there sometimes there maybe a slight variance in the size of the insert or diapers despites our best efforts.

We hope you understand that you are solely responsible to understand how to care for the items you purchase. The warranty is void when washing instructions has not been followed; bleach, fabric softeners, or any other caustic substances and laundry additives has been used; and when the diapers have been subject to water or drying temperatures above 40 degrees C. Knowing that hot water wear down fabric quicker than warm or cold water. Like any other clothing fabric, the cloth diapers could potential and will eventually show signs of wear and tear or color fading. 

To exchange or file for a warranty or to inquire about our exchange/ warranty policy, please emails us at warranty@bububibi.com . Please include the order date, order number, where item is purchased, we will get back to you as soon as we can.